Privacy Policy

At OpenHearts Counseling, your privacy is of utmost importance. We are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with us through our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide, including but not limited to:

• Name, email address, phone number

• Demographic details such as age, gender (if provided)

• Health-related information shared in intake forms or sessions

• Payment details (when booking sessions)

• Communication records (email, SMS, WhatsApp)

We also collect non-personal information via cookies, such as:

• Browser type and version

• IP address and device identifiers

• Site usage patterns (for improving user experience)

2. How We Use Your Information

Your information is used for the following purposes:

• To schedule and manage counseling or coaching sessions

• To communicate with you regarding appointments or support

• To process payments securely

• To improve our services and website

• To comply with applicable laws and regulations

We will never sell or share your information with third parties for marketing purposes.

3. Confidentiality in Counseling

All counseling and coaching sessions are conducted with strict confidentiality. Information shared during sessions is not disclosed to anyone without your written consent, except:

• When required by law

• In situations where there is risk of harm to you or others

• When court orders or legal obligations apply

4. Data Security

We take appropriate measures to protect your data from loss, misuse, or unauthorized access:

• Secure cloud storage and encrypted communication

• Limited access to your data by authorized personnel only

• Regular data review and security updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information

• Request correction or deletion of your data

• Withdraw consent to use your information

• Request a summary of what data we hold

To exercise these rights, email us at gibson@openhearts.in.

6. Cookies

We use cookies to enhance your browsing experience. You may choose to disable cookies in your browser settings, but this may affect site functionality.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the effective date. Continued use of our services indicates acceptance of the updated policy.

Contact Us

For any privacy-related concerns, please contact:

Email: gibson@openhearts.in
Phone: +91 97924 70888
Address: 4/104, Vardhan Khand, Gomtinagar Extension, Lucknow – 226010